Shipping Policy
We aim to ensure your order reaches you promptly and securely. Here, you'll find all the details about our shipping process, timelines, and costs.
1
Processing Time
Usually orders are processed and shipped within 3 business days after payment confirmation.
Please note that as our candles are handmade, during busy periods or large orders, processing may take slightly longer. If there’s a delay, we’ll notify you immediately.
2
Shipping Costs
Shipping costs are calculated based on your location and the weight of your order. You will be informed before order is processed.
We offer free shipping for orders above 90€
3
International Shipping
We ship worldwide! Please note that international orders may be subject to customs fees or import taxes, which are the responsibility of the customer.
Customs processing may also cause delays in delivery.
4
Eco-Friendly Packaging
All orders are carefully packaged using eco-friendly and recyclable materials to protect your candles and minimize waste.
5
Order Tracking
Once your order has been shipped, you’ll receive a confirmation email with a tracking number to monitor your shipment.
6
Delayed or Lost Shipments
If your order is delayed or hasn’t arrived within the estimated timeframe, please contact us at [your email]. We’ll work with the shipping carrier to resolve the issue promptly.
7
Undeliverable Packages
If a package is returned to us due to an incorrect address or failure to collect it, the customer is responsible for covering any additional shipping fees to resend the order
8
Expedited Shipping
Need your candles faster? Select expedited shipping at checkout for quicker delivery.
9
Contact Information
If you have any questions about our shipping policy or need assistance, please email us at info@lauui.com